Terms & Conditions

1 Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the User", "the Player", "you") and gemebet ("the Platform", "we", "us", "our") governing your access to and use of the gemebet website accessible at gemebet.cam and all associated services, products, software and content made available through the Platform.

gemebet is an online sports betting and live casino platform serving players across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya and Shah Alam, among other regions. The Platform operates under international gaming licensing and offers betting services, live casino games, slots, lottery products and other gaming-adjacent features.

By accessing the Platform, creating an account, depositing funds or placing any wager, you unconditionally accept these Terms in their entirety. If you do not agree to any provision contained herein, you must immediately cease using the Platform and close your account. We recommend that you print or save a copy of these Terms for your records.

2 Definitions

For the purposes of these Terms, the following definitions shall apply:

3 Account Eligibility

To register an Account and use the Platform, you must satisfy all of the following eligibility criteria at all times during your use of the Platform:

• You are at least 21 years of age. gemebet strictly enforces a minimum age policy of 21 years for all casino and sports betting activities. This age threshold is consistent with responsible gambling standards adopted by internationally licensed gaming operators.
• You are registering as an individual in your own name, acting on your own behalf and solely for personal entertainment purposes.
• You are not acting as an agent, proxy or nominee for any third party.
• You do not already hold a registered Account on the Platform (whether active, suspended or previously closed).
• You have not been excluded from gambling via any self-exclusion programme administered by gemebet or any third-party responsible gambling organisation.
• You are accessing the Platform from a jurisdiction where doing so does not violate any applicable local, national or international law. It is your sole responsibility to verify whether online gambling is lawful in your jurisdiction before participating.
• You are not a current or former employee, director, contractor or immediate family member of an employee of gemebet or any of its affiliated entities.

4 Account Registration & Security

4.1 Registration

To create an Account, you must complete the registration process and provide accurate, complete and current information, including your full legal name, date of birth, residential address and a valid contact email address. Providing false or misleading information during registration constitutes a material breach of these Terms and may result in immediate Account termination.

4.2 Verification (KYC)

gemebet reserves the right to request identity verification documents at any stage of your use of the Platform, including at registration, prior to processing any withdrawal and where unusual account activity is detected. Documents typically required include a government-issued photo identification card (e.g., Malaysian national identity card or passport) and proof of address or payment method ownership.

Withdrawal requests will not be processed until KYC verification has been completed to gemebet's satisfaction. Providing fraudulent documents constitutes a serious breach of these Terms and will be reported to the relevant authorities.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You must not share your login credentials with any third party. gemebet will not be liable for any loss resulting from unauthorised access to your Account that occurs due to your failure to maintain adequate security over your credentials. If you suspect unauthorised access to your Account, you must notify gemebet immediately via the support contact provided on the Platform.

4.4 Single Account Policy

Each User is strictly limited to one Account on the Platform. Operating multiple Accounts — whether directly or through proxies — is a prohibited activity that may result in the permanent suspension of all associated Accounts and forfeiture of all balances held therein.

5 Deposits & Withdrawals

5.1 Deposits

gemebet supports a range of deposit methods designed specifically for Malaysian players, including DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, GrabPay and select cryptocurrency options (Bitcoin, Ethereum, Tether USDT, BNB). All deposits are processed in Malaysian Ringgit (MYR) or converted at prevailing exchange rates where cryptocurrency is used.

Minimum deposit amounts and processing timeframes vary by method. gemebet does not accept deposits from third-party payment sources. All funds deposited must originate from a payment method registered in the Account holder's own name.

5.2 Withdrawals

Withdrawal requests may only be submitted once KYC verification has been completed. Withdrawals will be processed to the same payment method used for the originating deposit where technically possible. gemebet processes the majority of withdrawal requests within the following indicative timeframes:

• E-Wallets (Touch 'n Go eWallet, Boost, GrabPay): typically under 5 minutes
• DuitNow / FPX bank transfer (Maybank, CIMB, Public Bank, RHB, Hong Leong): typically 5–15 minutes
• Direct bank wire: typically 15–60 minutes

These timeframes are indicative and not guaranteed. Withdrawal requests may be subject to additional review if they are flagged by gemebet's compliance or fraud-monitoring systems. gemebet reserves the right to request additional documentation before releasing any withdrawal.

5.3 Minimum and Maximum Limits

Minimum and maximum deposit and withdrawal limits apply and are specified on the Platform's cashier interface. These limits may be adjusted from time to time at gemebet's discretion. Players should review current limits within the Account cashier prior to transacting.

6 Betting & Gaming Rules

6.1 General Betting Rules

All bets placed on the Platform are subject to these Terms and any specific rules applicable to the relevant sport, event or game type. Specific betting rules for football (including Liga Super Malaysia, English Premier League and international competitions), UFC, live casino and other products are available within the relevant game or betting interface on the Platform.

6.2 Bet Acceptance

gemebet reserves the right to accept, decline or limit any bet at its sole discretion, including where abnormal betting patterns, potential abuse of market positions, or errors in odds are detected. A bet is only confirmed once a confirmation receipt has been issued by the Platform's betting engine. Oral or informal confirmations do not constitute acceptance of a bet.

6.3 Errors and Manifest Odds Mistakes

In the event that a bet is accepted due to a manifest error in displayed odds, game outcome data or market pricing, gemebet reserves the right to void the affected bet and return the original stake to the User's Account. This applies regardless of whether the bet has already been settled. gemebet will make reasonable efforts to notify affected players of any such voiding.

6.4 Live Betting

Live in-play betting markets are subject to delays and may be suspended or closed without notice due to technical constraints, event developments or regulatory requirements. gemebet does not guarantee the continuous availability of live betting markets for any event, including Liga Super Malaysia, EPL matches or UFC bouts.

7 Bonuses & Promotions

All bonuses, free bets, cashback offers and promotional incentives offered by gemebet are subject to the specific terms published alongside each individual promotion, in addition to the following general bonus conditions:

• Bonuses are awarded at gemebet's sole discretion and may be withdrawn or modified at any time with reasonable notice.
• Welcome bonuses and deposit match bonuses are subject to wagering requirements, which must be fulfilled before bonus-derived winnings may be withdrawn.
• During any period in which bonus funds are active on an Account, a maximum bet limit applies. Exceeding the maximum bet limit (typically MYR 250–500 per round as specified in each promotion) while using bonus funds may result in the forfeiture of the bonus and any related winnings.
• Game contribution rates toward wagering requirements vary: slots typically contribute 100%, table games typically contribute 10–20%, and live casino games may contribute varying amounts as stated in the specific promotion terms.
• Bonuses expire within the timeframe specified in each promotion. Unclaimed or uncleared bonuses will be automatically removed from the Account upon expiry, along with any associated winnings.
• gemebet reserves the right to withhold or withdraw bonuses where there is reasonable suspicion of bonus abuse, including but not limited to low-risk hedging strategies, multi-accounting or exploitation of promotional systems.
• A maximum cash-out limit may apply to winnings derived from bonus funds. This limit is specified in the applicable promotion terms and is separate from real-money withdrawal limits.

8 Prohibited Activities

The following activities are strictly prohibited on the Platform. Engaging in any prohibited activity constitutes a material breach of these Terms and may result in immediate Account suspension, permanent termination and forfeiture of all Account balances:

• Opening more than one Account on the Platform (multi-accounting).
• Using automated software, bots, scripts or any artificial means to interact with the Platform or gain an unfair advantage.
• Colluding with other players to manipulate game or betting outcomes.
• Engaging in match-fixing, spot-fixing or any form of illegal sports manipulation.
• Using the Platform to launder money or conduct any activity in contravention of applicable anti-money laundering legislation.
• Accessing the Platform from a jurisdiction where online gambling is explicitly prohibited without disclosing this to gemebet.
• Allowing a third party to use your Account, or using a third party's payment method to fund your Account.
• Exploiting software bugs, errors or vulnerabilities for financial gain. Any such exploitation must be reported immediately to gemebet's support team.
• Providing false, misleading or fraudulent information at any stage of your use of the Platform.
• Harassing, threatening or engaging in abusive conduct toward gemebet staff or other users.

9 Intellectual Property

All content on the Platform, including but not limited to trademarks, logos, software, game engines, text, graphics, audiovisual materials, data compilations and interface design elements, is the exclusive intellectual property of gemebet or its licensed partners and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence does not permit you to: copy, reproduce or redistribute Platform content; modify, reverse-engineer or create derivative works based on Platform software; or use gemebet's trademarks, trade names or branding without express prior written consent.

10 Limitation of Liability

To the fullest extent permitted by applicable law, gemebet's total aggregate liability to any User arising out of or in connection with these Terms or the use of the Platform shall be limited to the net amount deposited by the relevant User in the twelve (12) month period preceding the event giving rise to the claim.

gemebet expressly excludes liability for:

• Any indirect, incidental, special or consequential losses, including lost profits or gaming winnings, arising from use of or inability to access the Platform.
• Service interruptions, downtime, data loss or technical failures beyond gemebet's reasonable control, including telecommunications outages, DDoS attacks or regulatory actions.
• The accuracy of odds, scores, statistics or any third-party data displayed on the Platform.
• Any loss resulting from a User's failure to secure their Account credentials or from a User's breach of these Terms.
• Losses arising from a User's participation in online gambling in a jurisdiction where such activity is unlawful.

Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded as a matter of applicable law.

11 Responsible Gambling

gemebet is committed to promoting responsible gambling practices. All registered players have access to the following responsible gambling tools via their Account dashboard:

• Deposit Limits: Set daily, weekly or monthly maximum deposit amounts to manage your spending.
• Loss Limits: Restrict the total losses you can sustain within a given period.
• Session Time Limits: Set maximum session durations with automated logout on expiry.
• Reality Checks: Periodic on-screen notifications displaying your session duration and net win/loss position.
• Self-Exclusion: Temporarily or permanently restrict access to your Account. Self-exclusion requests are processed within 24 hours and will prevent login, marketing communications and new account registration for the duration of the exclusion.

All gemebet Account holders must be aged 21 or above. Age verification is conducted as part of the KYC process. gemebet cooperates with responsible gambling organisations and encourages players experiencing difficulties to seek help. Further information is available on the Responsible Gambling page.

12 Suspension & Termination

gemebet reserves the right to suspend, restrict or permanently close any Account at any time and without prior notice where:

• There is a reasonable suspicion of fraud, money laundering or other illegal activity.
• A User has breached any provision of these Terms.
• A User has provided false or misleading information during registration or KYC.
• A User engages in any prohibited activity described in Section 8 above.
• Account activity is flagged by gemebet's responsible gambling or security monitoring systems.
• gemebet is required to do so by any regulatory authority or court of competent jurisdiction.

Upon Account closure for cause, gemebet may, at its discretion, withhold Account balances pending investigation. Where closure is not related to suspected breach or illegality, genuine Account balances will be returned to the registered payment method following completion of any pending KYC requirements.

Users may close their Accounts voluntarily at any time by contacting gemebet's support team. Voluntary closure requests will be processed within 5 business days and any verified available balance will be disbursed to the registered payment method.

13 Amendments to These Terms

gemebet reserves the right to amend, update or replace these Terms at any time. Material changes will be communicated to registered Users via email notification or prominent notice on the Platform at least seven (7) calendar days prior to the effective date of the change, except where the change is required immediately by applicable law or regulatory directive.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must immediately cease using the Platform and submit a voluntary Account closure request.

14 Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which gemebet holds its primary international gaming licence. Any dispute arising out of or in connection with these Terms that cannot be resolved through gemebet's internal complaints procedure shall be referred to binding arbitration in accordance with the rules of the relevant licensing jurisdiction.

Nothing in this clause shall prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.

Malaysian Users: Online gambling is a legally complex area in Malaysia. Players accessing gemebet from Malaysia do so under gemebet's international gaming licence. gemebet does not hold, and does not claim to hold, any licence issued by the Malaysian government. Malaysian players are solely responsible for assessing and complying with applicable Malaysian laws relating to online gambling prior to participation.

15 Contact Us

If you have any questions, concerns or complaints regarding these Terms and Conditions, please contact the gemebet support team. Our support team is available 24 hours a day, seven days a week.

For matters relating to responsible gambling, self-exclusion or account restrictions, please refer to the Responsible Gambling page for dedicated support resources. For privacy-related queries, please refer to our Privacy Policy.